Lytro Illum | Custom Spatial Prints

1. Select a print size: Choose a size that best fits your needs based on our viewing distance recommendations.
2. Choose a substrate: Select the base material you’d like your photo printed on.
3. Complete the form: Assign a project name to your order. This will make it easier to identify and modify your order, such as reordering or requesting enlargements, at a later time.
4. Submit your order: Once you’re ready to checkout, proceed to the cart, review your items, and follow the prompts to enter your shipping and payment information.
5. Upload the Lytro file(s) via Confirmation Email Link: We’ll need a copy of your Lytro® Light Field Picture (LFP) in native format. You can choose from a couple upload options:

• • Lytro Raw and Pairing Data: The Lytro Raw (*.lfr) files are raw image files that contain the basic photographic data. They are approximately 50MB in size. To process these files and create Spatial Prints, you also need Pairing Data (*.tar) files. These files contain camera calibration information that the software uses to understand the unique characteristics of the camera that took the photo.
  • Lytro XRaw [preferred]: Lytro XRaw (*.lfx) files are similar to Lytro Raw files, but they include both the raw image data and the camera calibration Pairing Data in a single file. This makes them larger, typically around 100MB.

We strive to provide high-quality products and services. However, we understand that sometimes things don’t go as planned. Please review our return policy below:

Eligible Returns

• Damaged or Defective Prints: If your print arrives damaged or defective due to our error, we will gladly replace it at no additional cost.
• Incorrect Orders: If we mistakenly sent you an incorrect order, we will replace it at no additional cost.

Non-Eligible Returns

• Custom Orders: Due to the personalized nature of orders, we cannot accept returns unless the print is damaged or defective due to our error.
• Prints that have been used or altered: Once a print has been used or altered in any way, it is no longer eligible for return.
• Prints that are outside of the return window: Returns must be initiated within [number] days of the order’s delivery date.

Return Process

1. Contact Us: Please contact our customer service team at [phone number] or help@hologramsirl.com to initiate a return.
2. Provide Details: Provide your order number, the reason for the return, and any relevant photos or documentation.
3. Return Authorization: We will provide you with a return authorization number and instructions on how to return the print.
4. Shipping: You are responsible for the cost of shipping the return. We recommend using a trackable shipping method to ensure the safe arrival of your return.

Refunds

• Eligible Returns: For eligible returns, we will issue a full refund to your original payment method.
• Processing Time: Please allow 10 business days for your refund to be processed.

Please note: This return policy is subject to change without notice.

We appreciate your understanding.

To ensure the longevity and visual brilliance of your Spatial Print, consider these simple care instructions:

Handling and Storage

• Handle with care: Avoid touching the surface of the print directly, as fingerprints can leave marks.
• Store flat: Store your Spatial Print flat to prevent warping or damage to the lenticular lens.
• Avoid direct sunlight: Prolonged exposure to direct sunlight can fade the colors of the print and damage the lenticular lens.
• Keep away from moisture: Moisture can cause the lenticular lens to become cloudy or damaged.

Cleaning

• Dust gently: Use a soft, dry brush or a microfiber cloth to remove dust from the surface of the print. Wipe only in the direction of the lenticular lines, never across them.
• Avoid cleaning solutions: Do not use any cleaning solutions or solvents on your Spatial Print, as they can damage the print or the lenticular lens.

Framing

• Use archival materials: When framing your Spatial Print, use archival-quality materials to prevent damage to the print.
• Avoid glass: Glass can create glare and reduce the visibility of the 3D depth effect. Consider using a clear acrylic sheet instead.
• Secure the print: Ensure that the print is securely attached to the backing board to prevent warping or damage.

By following these care instructions, you can help to protect your Spatial Prints and enjoy their beautiful effects for many years to come.