DIY Multiscopic | Spatial Prints

We want you to be completely satisfied with your purchase. Because our products are digital and delivered via internet download, we offer a 7-Day Money-Back Guarantee under the following terms:

1. Satisfaction Guarantee

If you are not satisfied with your purchase for any reason, you are eligible for a full refund within 7 days of the original purchase date.

2. Refund Eligibility

To be eligible for a refund, please ensure that:

• The refund request is made within 7 days of purchase.

• You provide a valid receipt or proof of purchase.

• You include a brief explanation of why the product did not meet your expectations (we use this feedback to improve!).

3. Non-Refundable Situations

We reserve the right to decline a refund request if:

• The request is made after the 7-day guarantee period.

• There is evidence of “serial refunding” (multiple refund requests across different products).

• The product was purchased during a “Final Sale” or “No Refund” promotional event clearly marked at checkout.

4. How to Request a Refund

To initiate a refund, please contact our support team at help@realistec.com with your order number and the subject line: “Refund Request – [Order Number]”.

5. Processing and Delivery

Once your refund is approved:

• We will process the credit to your original method of payment within 7 business days.

• Your access to the digital files, license keys, or member areas will be immediately revoked.

• You are required to delete all copies of the downloaded files from your devices.

6. Technical Issues & Support

We stand behind the quality of our digital products. If you encounter a technical problem that prevents you from accessing or using your download, please follow these steps:

• Reporting the Issue: Contact our support team at help@realistec.com immediately. Please include a description of the error and, if possible, a screenshot of the issue.

• Our Commitment: We will work with you to resolve the technical hurdle (e.g., providing a new download link, a different file format, or a fix for a software bug).

• Resolution Period: If we are unable to resolve the technical issue within 7 business days of your report, we will issue a full refund regardless of where you stand in the standard guarantee window.